A subscription package is a bundle of multiple tickets purchased at a discounted rate. In addition to the best value, our subscription packages also offer priority booking, worry-free exchanges and other perks.

In theatre, a regular ticket is sometimes referred to as a single ticket. At the Playhouse, a regular ticket (or single ticket) is any ticket that hasn't been purchased through a Subscription Package.

As soon as you purchase your subscription package you can book your tickets online, over the phone, by email or in person. Learn more about Subscription Packages.

All sales are non-refundable, however your ticket(s) may be exchanged for a future performance in the same season up to 48 hours prior to the performance date. All ticket exchanges are subject to an administration charge of $7.50 per ticket and any applicable upgrade fees in ticket price, which will be waived for subscribers and donors to the Patron Program. Read our full Terms & Conditions.

Please contact the Box Office to add your name to our waiting list. If seats become available, a Box Office representative will attempt to contact you by phone. Our waiting list is not a guarantee that seats will become available.

Yes. Groups of 10+ adults have access to special group pricing. For more information, please contact the Box Office.

Yes! We have Gan Rush tickets for Gananoque residents. To get your Gan Rush tickets visit our Box Office 1 hour before the show starts and bring proof of your Gananoque postal code (ID, mail etc). Please note: seating is not guaranteed and is based on availability for each show. Pricing not available online or over the phone; must be purchased in person.

No. We want you to be as comfortable as possible during your visit to the theatre and suggest that you simply dress appropriately for the season. Both theatres are air-conditioned so ensure you have appropriate clothing to stay comfortable during the show.

You should arrive at least 45 minutes prior to showtime. Parking on busy performance days can be tricky so give yourself extra time.

Springer Theatre: Please arrive at least 45 minutes prior to the performance time. Latecomers will be admitted during a suitable break in the performance, as determined by Management. You may be seated in our latecomer seats until intermission. Readmittance into the theatre will also be done at a suitable break in the performance.         

Firehall Theatre: Please arrive at least 45 minutes prior to the performance time. In the interest of our artists and audience members, LATECOMERS WILL NOT BE SEATED. Readmittance into the theatre may be done at a suitable break in the performance, as determined by Management.

The use of cameras, video cameras and any other sound or image-recording devices are strictly prohibited during performances. You may take photos of the set before and after the performance; we please ask that you credit the designer when posting on social media.

During the regular season, our licensed concession(s) open two hours prior to performance times (and during intermission if applicable). Refreshments can be brought into the theatre to enjoy during the performance.

Yes. Please visit our accessibility page for more information.

The Springer Theatre is equipped with the ‘ListenWIFI’ hearing assistance system that can be downloaded directly to your smartphone and used with personal headphones. We have a limited number of devices available to borrow, please see the Box Office upon arrival for assistance. Refer to our accessibility page for more information.

Children under 3 and babes-in-arms are welcome at our Relaxed Performances. Relaxed Performances have a more flexible front-of-house etiquette, meaning exit and re-entry to the theatre and sound and movement within the audience is okay. Sound and lighting effects will be less intense and the auditorium light will stay on at a low level during the show. 

For non-Relaxed Performances, children aged 3 and up are welcome however we discourage attendance by any child unable to sit quietly in their own seat through a performance. Should your child become restless during the performance Management may ask you to leave the theatre.

If you have questions about suitability, please call our Box Office or check the audience advisory information provided on our production pages.

Please note: A ticket must be purchased for all children, regardless of age, for the performance.

We offer complimentary docking to audience members when attending a performance at the Playhouse. There are a limited number of boat slips and we recommend making a reservation by contacting the Box Office. Boaters using the dock do so at their own risk. Overnight docking is not available.

The Thousand Islands Playhouse is a completely professional company, and is a member of the Professional Association of Canadian Theatres (PACT). The majority of our artists are members of either Canadian Actors’ Equity Association (CAEA or Equity) or the Associated Designers of Canada (ADC).

For privacy reasons, we do not have a formal place to meet the cast after a show. We frequently have talkbacks after the shows and dock talks before the show where you can get to meet cast members. Please check the website before attending the theatre for this information.